Support

360-degrees support

Do you have problems in managing your superpowers? Don’t worry, we offer 360-degrees support!
Depending on the account, standard or premium support is included: you can submit a case by writing an email to support@tanaza.com and our support team will answer to you by 48/72 hrs.

You find in the Classic Hotspot Support Center the general documentation, “How to” articles, information about Tanaza Powered APs (e.g. links to download the firmware and instructions to flash the devices), troubleshooting tips, guides and many other interesting contents.

If you want to ask something to Tanaza or share something with Classic Hotspot users community (best practices, tips and tricks, experiences, common interests) you can sign up to Classic Hotspot Success Community.

Standard or Premium Support?

Choose your support plan. We’ll in any case do our best to respond much faster than guaranteed.

Standard Support

Help Portal – Success.tanaza.com includes knowledge base articles and allows submitting a ticket
Submit a case (through success.tanaza.com or e-mail at support@tanaza.com), 7 X 5 (Monday to Friday: 9am- 6pm CEST). Standard response time within 72 hrs. Urgent response time within 24 hrs.

Support portal

Premium support

HIGHER PRIORITY
Help Portal – success.tanaza.com includes knowledge base articles and allows submitting a ticket
Submit a case (through success.tanaza.com or e-mail at support@tanaza.com), 7 X 5 (Monday to Friday: 9am- 6pm CEST). Standard response time within 48 hrs. Urgent response time within 24 hrs.